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Online Store User's Guide

Table of Contents

 

Getting Started: Online Store Overview

 

Shopping at BorneoBooks.Com is easy.  Just simply follow the directions provided and you will be on your way to purchase items from our site in no time. The following is an overview of how our site will process your order.

 

The 1st Step is selecting a product category.  Please select the appropriate category and click on a particular product available for sale to find out more details.

 

The 2nd Step is to shortlist products into your shopping cart. Please note that you can change and delete the product before you proceed to check out.

 

The 3rd Step is confirming your orders by checking out and you will be required to enter the billing and shipping information. Please note we only accepts the English characters and please DO NOT use other languages.

 

The 4th Step is making payment of your products, depending on the shipping rate and shipping zone, your will be taken to our SSL payment gateway and key in your credit card details.  Please note we use SSL Verisign Payment and we DO NOT store your credit card details.

 

The 5th Step is a confirmation by our company of the receipt of you payment and order. Upon confirmation of your order, an automated email with your order reference ID Number together with an Access Code. Another email will be sent once we have processed your order followed by another email notification once your order is shipped.

 

The Final Step is checking your order status and tracking your package shipment status in real time by logging into our order status area of our site with your Reference ID and Access Code.

 

Main Online Store Menu

 

 Back Button to go one step backwards

Click on this icon to view items in your cart as you navigate through the store

Once you are satisfied with you selection, click the check out icon to complete your order

Once you have placed an order, you can click on this icon to check your order status. You will need to log in with your order reference ID and Access Code to view and track your shipment status.

Click on help icon for customer services and online store user's guide.

Click on this icon to go the main page of our online store.

Begin browsing our online store by selecting a category of product.

 

 

 

Browsing the Online Store

 

Click on a drop down category menu.  Choose An Available Category. Click on thumb nail at left for larger view.
Click on the image or product title to find out complete information about the product that you are interested.  Click on thumb nail at left for larger view.
If you wish to shortlist this product, click the to add product into your shopping cart.  You can also change the quantity that you wish to order. Click on thumb nail at left for larger view.

 

 

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Adding Items Into Your Shopping Cart

 

To view items in your shopping cart, click the view cart icon.  You can add, delete or change the quantity of items in your shopping cart.  Once you are satisfied with your order, click to update your shopping cart click to continue shopping.  Please click to proceed to check out and complete your order. Click on thumb nail at left for larger view.

 

You will then be required to enter the Billing information of your order. If your shipping information is different, key in the appropriate information.  If shipping information is the same, then checked the box.  Click on to proceed to confirming your billing and shipping information. Click on thumb nail at left for larger view.

Confirming your Billing and Shipping Information details will show items that you have ordered, the total weight, the shipping zone and the shipping rates.  Please click the to proceed to our Secured Payment Gateway to enter your credit card details. Click on thumb nail at left for larger view.

Online Payment

 

You can pay for the products and services selected by clicking on the button.  You will  be taken to a secured 128 bit encrypted (SSL) page provided by i-Merchant Services operated by IBIZ Solutions, Inc. at Verisign where you will be asked to enter your credit card number and expiry date. Your card will be billed under "IBIZ Solutions, Inc."  Click on thumb nail at left for larger view.

Checking and Tracking Your Order Status

 

From any page in online store click on the "order status" icon at the main menu bar of the page to enter the customer login page.  Your will be required to enter your Order Reference ID and Access Code which our system has auto generated in your email confirmation. Click on thumb nail at left for larger view.

Once you are log on, you will be able to view the status of your order.  The order status field will read "Payment Pending" before our staff has processed your order.  Once processed, your payment  status will show an online verification number eg "VQNE123274945" and your Order status will changed to "Pending Shipment".  If you order is shipped, your order status will read "Shipped" If your order status is shipped,  a DHL Airway Bill No. or Tracking Number will appear and please click on the "Track Order" icon to view the status of your shipment.  Click on thumb nail at left for larger view.

 

 Powered By: online tracking system

If you have a tracking number, a detailed log of shipping of your package will be shown.  Please acknowledge receipt of your package when the product is delivered to your address and DHL will update the system.  Click on thumb nail at left for larger view.


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